FAQ Page
We have been asked many questions since we embarked on this mission. To make things easier, we have a list of the most frequently asked questions, in the order in which they have been asked.
Is the fruit I’m receiving rotten? No! Our name is “rotten,” but our fruit is anything but. Our farmers pick our fruit straight off the tree once it is ready for consumption. It is then freeze-dried while it’s still ripe, before being packaged and sent to our customers. We call ourselves “The Rotten Fruit Box,” because, without our business model, the fruit you’re enjoying would have otherwise gone unused and rotted away on the ground. We also think that the name "Rotten" helps bring attention to the serious issue of food waste.
How much does each snack pouch weight? The amount of freeze dried fruit in each pouch varies by fruit and is about 1 to 1.4 oz (28 to 40 grams). While this may not sound like a lot, freeze drying removed all the water, so it's the equivalent to about 7 to 15 oz (198 to 425 grams) of fresh fruit. That's a lot of fruit for one small pouch!
How do I cancel my subscription? We are so confident you will like your freeze dried fruit snack box that we make canceling incredibly easy. Just send us a message or email, and we will cancel your subscription, no questions asked. You can also cancel your subscription from your customer account.
Do you ship to my country? If you’ve got an address, chances are we can get our fruit snacks into your hands. We send our boxes to over 100 countries!
How much do you charge for shipping? Free shipping is included in the price of every box to almost every country in the world
Where can I learn more about where your fruit is sourced? Our fruit is mostly sourced from a variety of small, local farms located in Portugal and Spain. However, our long term goal is to source some of our fruits, and ship, from countries where we have lots of customers
Where do you ship from? We ship most of our boxes from Portugal. We are also working hard to source and ship locally from a few countries where we have lots of customers
Can I choose my shipping dates? We will ship out your first box a few days after the order is placed. After that, you are free to play around with the shipping schedule. You can skip deliveries, or change the date of your next box. You can also move the delivery date up or down, it's really up to you.
Can I send a box as a gift? Yes! We can’t imagine a better gift to unwrap than our wholesome, long-lasting fruit snacks. Check out our Gift Boxes
What fruits are included in each box? Can I choose which fruits I want in my box? If you want to, YES! We have a Custom Box that lets you pick and choose, and change, the fruit you receive every month. We also have our original Seasonal Box with a special selection of our best in-season fruit.
How long is the shelf life of Rotten Fruit Box snacks? The shelf life varies depending on the fruit. Our snacks are guaranteed to last for at least 10 to 16 months, but in reality, are good for much longer — that is, if you can keep them on your shelf and out of hungry mouths for long!
I have a food allergy or intolerance. Can I request a certain fruit not be added to my box? Yes. Once you add your box to your cart, the checkout page contains a comment box where you can enter information about any food allergies or intolerance. We will keep any fruits you can’t consume out of your box.
I want to change the number of snacks I receive in each box or the frequency at which I’m receiving them. To edit your subscription, log in to your customer account and update your preferences. You can change the fruits in each box, skip deliveries or change the date of your boxes.
I didn’t eat all of my snacks this time around. Can I skip a delivery without canceling my entire subscription? Absolutely! Just edit your subscription from your customer account.
I have another question that wasn’t answered here. Feel free to contact us by clicking Message Us on this page.